Look Into

We wanted an app to connect our customers with staff. Our products are exclusive to niche buyers. We have extensive customer service available for our products. We wanted an app that would help our customers get the most out of the products they purchase from us. We planned to include a code inside the packaging that would be scanned by the user's camera in the mobile device they have the app installed on. We used a company that does mobile app development in Singapore to help us make the app. The user scans the QR code with their product, and it opens up access in the app they are using to get direct audio or video customer support. Those who do not own a product yet can text questions.

Our product line is highly technical, and it is in much larger regular consumer use now. We used to make our living marketing only to professionals, but technology has progressed to the point that our products now have an appeal to regular residential consumers. Our professional commercial customers also get access to our customer service app, except that it opens up special accommodations for commercial users who have invested much more into our products and need immediate assistance around the clock. Our regular consumer customer service closes at 9 PM Eastern time.

The app is a real success. It has changed the way we interact with our customers. Just a year ago it was all by email, online chat or by phone. We were considering outsourcing phone support to a foreign company. We are glad we did not do that. Our in-house reps are using the smoothness of the app to quickly fix customer issues on the first contact. The call centers used to see repeat calls for the same thing, and that upped our daily call volume. Fixing it fast using experienced reps and our app has greatly cut down on repeat contact volume.

Go Through A Bit More
Look Into

I got in a little collision the other evening as I was on my way home. It was not that big of a deal in reality, but the other driver was a total imbecile and she turned it into a real ordeal. In fact there was rather little damage to my car, which is a really strongly built American car. I went to this place called mobiledentrepairlondon.com and got a quote on repairs. It took them around an hour or so to pull out the dent and fix it. However the other car was pretty much in a mess. It was almost amusing to see this other driver turn a simple fender bender into a major incident. Apparently she was not licensed to operate a motor vehicle, so that was one charge against her. However when the constable appeared, she refused to get out of the vehicle and then she tried to stop them from searching it. Of course if she had not made such a scene they would not have ever cared about any of that.

They found a bit of cannabis in the car after they searched it. In most circumstances they probably would have tossed it in the storm drains and gone on about their work. However they were already up to half a dozen charges on this silly twit and so they tacked on another. She got one for driving without a license, something akin to resisting arrest (I think they called it impeding an officer), possession of cannabis, driving without insurance. The big thing for me was that I wanted to go home and get a shower. The whole time I was just about in sight of my flat. All of my neighbors were annoyed because this was a hindrance to them getting home from work as well.

Go Through A Bit More
Look Into

I am a nanny for a couple who both work as lawyers. They have a really nice house just outside of Manhattan, and I love my job. I take care of their three children, plus I help out with household chores as well. When something goes wrong, it is up to me to get it fixed. I have a household budget I am able to take from for larger repairs, such as when I needed to bring in someone who does air conditioner repair in NYC. That is one of the reasons why I love my job so much is because of the trust that this couple places in me not only with their children but their home too.

I knew that when the air conditioner started to blow warm air rather than cooler air that something was wrong. I didn't even attempt to fix it myself though because I don't know the first thing about air conditioners or how they work. Instead, I went online and looked for companies that do this kind of work that are close to where the house is located. It did not take me long to find a site that looked reputable and reasonable, plus they were able to send someone right over.

The house was not extremely hot, but I still appreciated that they were able to send someone over almost right away. The person who fixed it only had to change a couple of things on it. He explained what he did, but he might as well have been speaking a different language. All that mattered to me was that the air conditioner was finally working right again. I hope that I don't have any problems like that in the future, but I feel good about calling this HVAC company again if I do.

Go Through A Bit More